WHAT IF I'M RUNNING LATE OR CAN'T MAKE MY APPOINTMENT?
Once you cancel 3 hours prior to your booking start time as per TERMS & CONDITIONS & CANCELLATION POLICY, you will receive account credit for the value and you can rebook at your leisure for the same value.
Once you book a slot and pay it is binding and we do not do refunds.
Cancellations done after 3 hours prior you booking start time will put your account credits on hold until someone else books for your cancelled slot. If no one books for your cancelled slot, you are then liable for the total cost of the booking as it will be a lost on our part.
So, please make sure you pick the correct time/date and please change it if you cannot make it. As we see it, everyone knows what they are doing at least 3 hours beforehand and therefore we believe giving our clients 3 hours beforehand which is very generous of us. Most other places only give 24 hours.
So as a courtesy to us, please LOG back in and CANCEL it rather than simply showing up LATE or NO SHOWING as it is taking up a spot in the queue from someone who may be desperate to get their services done that day and they will miss out.
HOW TO CANCEL YOUR BOOKING
Before you cancel your booking, make sure you have read our Cancellation Policy. To cancel your booking,
If you have any trouble please email us on firstname.lastname@example.org