HOW DO I BOOK?
We ONLY accept online bookings. Please BOOK at your convenience 24/7 from our website, by selecting the BOOK NOW button found on the upper right corner of the page. You can also find the book now button on every page.
If you have any issues related to making a booking or a service based question, please contact us on LIVE CHAT available during business hours Mon to Fri or email@example.com to get assistance.
Please do not go to ANY of our locations to make a booking as you will be redirected to book through our website using your mobile as that is the ONLY way to make a booking.
HOW CAN I CHANGE MY BOOKING TIME OR SERVICE?
To change your booking,
HOW DO I CANCEL MY BOOKING?
To cancel your booking,
HOW DO I PREPARE FOR MY BOOKING?
For best results, we recommend coming in after you have left 2 weeks worth of growth.
However, as we are known for correcting brow mishaps, you can come at any point even immediately after having your brows done elsewhere to have them fixed by a Senior Technician at Bombay Brow Bar.
HOW DO I KNOW WHICH SERVICES ARE AVAILABLE?
HOW MUCH ARE YOUR SERVICES?
I HAVE A PROMO CODE, HOW CAN I USE IT?
At the bookings page, you will see an “Enter Code” button located at the right side above the services. Enter your promo code there and it will be applied to your booking as soon as you check out.
CAN I EMAIL OR CALL TO MAKE A BOOKING?
Our booking is a self-service system similar via our fully mobile responsive website. We do not accept email or phone bookings. If you encounter an issue and need help with your booking, you may contact our helpdesk on firstname.lastname@example.org for assistance or use LIVE CHAT during our business hours.
THE SESSION EXPIRED, WHAT DO I DO?
Try refreshing your page or clearing your cookies. You can also try to book using Incognito.
If you continue experiencing the problem, please contact us through our live chat or email us at email@example.com
HOW LONG DOES TINTING AND LASH LIFT & CURL TAKE TO PROCESS?
Processing times for the service can differ based on the individual. The durations listed are consulting & application times only.
what are your payment methods?
We only accept online credit card payments. Strictly no cash payments.
Payment is SSL 128 Bit Encrypted through SquarePOS. All MAJOR cards are accepted including AMEX. No cash payments. Payments upfront at time of booking required.
I CANCELLED MY BOOKING, DO I GET A REFUND?
At Bombay Brow Bar, we do not do refunds. This is stated as part of our cancellation policy. When you cancel within our 3-hour cancellation window, your account will automatically be credited the same value of your cancelled booking.
Once you book, it is binding so you need to make sure you book for the right service, time, etc. If not, you will be given a chance to update your booking. View “How can I change my booking time/service” under Booking tab to learn more on how to update your booking.
WHY WON'T THE SYSTEM ACCEPT MY PAYMENT?
For fraud prevention, our system only accepts payment when the your card details matches your profile details. You need to make sure your Profile Name matches your Card Name.
Please also refrain from trying to use your card multiple times for a payment to a booking when an error occurs. If you try to do it too often for the same amount, it will block the card.
If you need to change your profile details to match your Card Name, please contact us through live chat or send us an email through firstname.lastname@example.org so one of our Client Care Officers can assist you.
CAN I PAY IN STORE?
Payments upfront at time of booking required. Online payments secure your bookings. If booking is not paid, your booking will be automatically cancelled by the system.
If you encounter problems with payment, please read on WHY WON'T THE SYSTEM ACCEPT MY PAYMENT? or you can contact us through live chat or send us an email to email@example.com.
WHAT ARE SKILL LEVELS?
Skill levels define the level of expertise and experience of our technicians. The more attention your brows need, the higher the level you should take.
You can learn more about our Skill Levels here.
If it is your first time with Bombay Brow Bar, you need to book for First Visit brows as our technicians need to analyse and consult with you regarding your brows.
Need further help? Do not hesitate to use our live chat or contact us.
15B Level 4, 428 George St,
Sydney NSW 2000, Australia